Return to ForumsAdd thread
Company Policies and Office Procedures
Thread TitleThread QuestionPosted ByPost DateReplies
Hospira IV Pumps Hi all, we are about to begin using the Hospira IV pumps at our children's hospital. Do any of you who work in a hospital have knowledge of the satisfaction level of your staff? We've been trying to get information from a company that is already using this product. Thanks for your help. Carolyn Clemons 6/3/2010 2:44:48 PM1
Desk Reference I used to work as a legal secretary where it was quite common to have a desk reference for your position for the floater secretary to be able to refer to in case of unexpected absenses. I'm about to be out for a long period of time and they're still unsure as to who will be able to sit in for me (if not multiple people) to support my executive. Does anyone use this now? Do you have a sample you could send me? I just want to make sure that I've covered everything. It's easy for the regular tasks to become so second nature that you don't think to explain them to anyone else. I'm also open for suggestions as to things I can add in my reference. Thanks! rebeck_e@hotmail.com Rebeckah Beswick 5/26/2010 4:49:09 PM5
360 Degree Assessment for Administrative Professionasl Does anyone have an example of a 360 Degree Assessemtn specifically for administrative professionals or at least recommend one for admins? Thank you in advance for your assistance and responses. Rhonda Strong 2/25/2010 10:05:26 AM4
Travel authorization form request Hello, I need to develop a new form for employees to use when requesting travel. The one we have isnt as user friendly as it could be. The form should include details for International/Domestic travel, air, car and hotel reservations. Additionally it should include spaces for requested specifics and other details including managers signature. Does anyone currently have a form that they really like and would be willing to share? Thanks! J Jamie 2/3/2010 10:34:53 AM6
General Office Standards “I have been tasked with developing general office standards for our company, i.e. business letter format, email protocol and format, interoffice mail, proper phone etiquette etc. If you would share your company’s specific standards for providing uniformity in style and formatting, it would be a great help.” Judith 1/19/2010 12:32:41 PM2
car rental with AEAP discount I need to rent a car in Richmond, VA for the upcoming Labor day weekend and was wondering if any one had any luck with a good rate using the AEAP discount? Thanks! Pat Grisbaum 8/4/2009 2:15:11 PM5
Process Documents I am trying to create a process document for our Real Estate from the beginning of Market Research site analysis to the opening of the store. I know each company has different processes and steps, but there must be a general guideline out there somewhere that can be adjusted to fit our specific needs. Do any of you have any ideas or suggestions for my process issue? Lucky Admin 7/30/2009 3:46:20 PM0
Administrative Team Meetings I work in a department with four other assistants. We support different teams within the department. As a result of my suggestion, last year we started having monthly meetings for the admin team and later through consensus agreed to have these meetings on a quarterly basis. These meetings worked really well because it brought us together to communicate with each and to address any issues or concerns. We have had one meeting this year which I hosted for the admin team. We have rotated the responsibility for each assistant to host the meeting i.e. requesting agenda topics, agenda preparation, room reservation, sending electronic invite and facilitating. My concern is that this quarter, we do not have any agenda topics. It was suggested that we cancel the meeting. I am interested in hearing ideas from other admins who have similar team meetings for admin staff when there are no specific agenda topics. My concern is, if we start canceling our quarterly meetings, then these meet... Shea CPS/CAP 7/21/2009 1:42:55 PM5
Program called "Time Builder" Hi everyone -- the firm I work for is going to implement "Time Builder" which I believe is a program that tracks all entries in Outlook (calendar, tasks, etc.) and phone calls (incoming and outgoing). I do not know whether it tracks email usage or internet usage or not. Is anyone familiar with this program? Cathy 7/17/2009 5:46:53 AM2
External Communications: Guidelines for Employees Does your company have a policy or set of guidelines for employees regarding how they should communicate with the public about your company? I have been tasked with drafting an "External Communications Practices & Guidelines" document for posting on our intranet. I'm interested in getting some advice on what we should put in place and what new employees should understand about how to communicate ethically and constructively about the company. Senior EA-Business Writer 7/15/2009 1:45:37 PM4
Business Dress Hi there, I have an employee who dresses inappropriately for a business situation. She wears extremely revealing, low tops. I want to speak to her about this but wanted a second opinion on the best approach to take. Speak directly or get HR advice first? Any suggestions are much appreciated. Thanks Linda Kreutz 5/22/2009 8:18:49 AM4
Administrative Assistant and four 10-hour days I've been at the same company for 24 years and for the past 18 I was lucky enough to work 4 days per week. It was incredible and made such a difference in my personal life and professional life. I felt like I had a balance. I've recently started a new position at the same company but my new boss is completely against working 4 (10 hour) days. She wants to know whets in it for her. I am incredibly hard working and loyal. My days and schedule would be completely flexible and I would make sure I would always be available during busy times, etc. I've also worked from home in previous positions and there's never been an issue with work not getting done. So, I don't know how to answer her question. There is nothing in it for her except an incredibly happy, balanced, employee. I think she is against the 4 days because she's unable to do it. That's my gut feeling. I think she would resent me for it. I work with an incredible group of people and they are all supportive of the f... Debbie Williams 1/23/2009 10:17:43 AM11
No Hourly Overtime Pay for Extra Hours Worked? Like all companies these days, my company is trying to do more with less. Part of the budget cutbacks has been to eliminate all overtime for hourly employees. However, several admins are feeling pressured into working overtime off the books, which means that since the extra time is not recorded, then they will not get paid for that time. I thought this was illegal... Several people have been laid off recently, and I am being pressured to be flexible with my work hours depending on what projects are due. Some friends of mine are experiencing the same issue at their companies. What is a good way to handle this difficult situation? Anonymous 1/21/2009 6:22:44 PM13
Vacation and Sick Leave Policies Our company is reviewing its current vacation and sick leave policies. I have been assigned to research what other companies might offer. We are in the real estate/financial services industries. If anyone has information they could share, please respond to patrice.hoerster@ticproperties.com Thanks. Anonymous 10/2/2008 7:33:34 AM9
How is your organization handling airline baggage charges? Our travelers run on a per diem system and with the ever changing airline industry we now have to deal with the second and first baggage charges. Small skycap fees had always been considered part of tips or gratuities of the per diem, but the extra expense of the baggage fee can on some airlines could eat up the whole days reimbursement. How are you currently handling it for 2008 and more importantly how are you budgeting it for 2009? Any advice would be appreciated. Robin Robin Lewis 9/16/2008 12:48:18 PM4
MS Access Business Days vs. Calendar Days I have a need to post the number of business days it takes to complete several hundred different projects. I've already set up the database to capture and track all pertinent details except for this one. I suppose I could copy and paste my calculated "Calendar Days" column to Excel and use the "networkdays" formula, then copy it back again ... but I was hoping someone had a more elegant solution. Thank you, Wynn Wynn Rowell 8/25/2008 3:14:25 PM2
Micromanaging Boss I am an executive assistant to a high ranking VP in our winery. I have over 24 years experience in what I do and I have been working with my boss for over 3 1/2 years now. I have a good reputation in both our department and the winery in general, get good performance reviews and I believe I have proven myself over and over. My boss, however, writes down every single thing he asks me to do and then expects follow-up on everything. This includes such things as whether or not, and when, I have shipped an engraved decanter to an employee in Australia who was here for meetings recently but couldn't take it with him because he was on vacation for the 3 weeks after that. Have you ever worked with a boss like this, and how do you convince him that what he does is counterproductive? I am extremely frustrated at this point. Thank you. Angeliki De Morgan 8/25/2008 8:33:17 AM16
Receptionist Relief Our company actually calls on all the EA's to take either a 30 minute timeframe or an hour timeframe, voluntarily. We have about 30 EA's so between us all, we just volunteer if there is a need. It seems to work out just fine. Marti Smith 8/22/2008 2:54:11 PM4
Request to share Telecommuting Policy / Work from home policy We are considering introducing a Telecommuting Policy to our staff. Does anyone have Telecommuting policies in place that they could share? Cynthia 8/22/2008 10:49:17 AM2
Front desk coverage How does your company handle "relief" coverage for the front desk/receptionist position. for lunches, vacations,etc. Anonymous 8/21/2008 2:06:58 PM17
Creating an admin "bible I am looking to create the ultimate admin "bible" or guide for my office. Does anyone have experience with this? Kelley kelgudgeon@sbcglobal.net AEAP 8/10/2007 2:36:24 PM5
Office Celebrations Our company has established standard rules for ordering flowers and gifts for births and funerals etc. However, everyone in the department still wants to celebrate each event seperately, therefore we pass the collection envelope for each event. There must be a better way! I would be curious to receive feedback on how you approach office celebrations. Thanks! Teresa Cooke cooket@nationwide.com AEAP 8/10/2007 2:31:40 PM5
1
Return to ForumsAdd thread