Isn't it a good idea to do a procedures manual for your particular function in the office -- and have one for each persons' job function as well? I only say this because of the following: We have no less than THREE admins on their way out for maternity leave over the next several weeks - some of their leave will even overlap by as much as five weeks -- and rumor has it that one more admin is about to retire - though I have heard that she DOES indeed keep a manual handy for when a temp is needed for her vacation/sick leave. The other three -- nothing written down - no clue as to what management expects to get accomplished while they are out - and the rest of us - including their supervisors are supposed to pick up the slack -- I see real problems on the horizon -- any suggestions on how to get something down on paper before they all leave!?!?
Submitted by: Office Person
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I agree with you - everyone should produce a SOP (standard operating procedure) Manaul for their position. I had my team of assistances complete that project and every year since we formally update them as part of their performance review. This has saved us on many occassions: FMLA situations to materity leaves to a simple sick day. At any moment anyone can "back up" a fellow team member and keep the critical job functions moving forward. It has saved the company time and money in addition to playing a big part in stress relief for my team. The key is to keep it simple and updated regularly. AND...the supervisor must be leading by example. If they don't make it a core responsibility to their own job it will not work. Good luck...you are on the right track.
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CMH-AdminProf on
2/17/2012 8:27:00 AM
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